Strategic Payments Account Lead (Technical TAM)

0011 Checkout LLC; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Checkout.com is seeking a Technical Strategic Account Manager to be the technical heartbeat for our largest merchants. You’ll act as a payment performance consultant, incident commander, and trusted partner ensuring merchants thrive on our platform.

You will own API integrations, lead critical incidents, and drive migrations and launches while communicating complex topics to C-level executives and engineering teams.

Qualifications

• 4+ years in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.
• A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
• Hands-on expertise with RESTful APIs. Ability to read API documentation, troubleshoot integration issues, and guide developers through complex workflows.
• Exceptional communication skills, building trust and conveying complex technical subjects to both C-level executives and engineering teams.
• A natural problem-solver with a tenacious attitude; comfortable navigating ambiguity and leading clients through high-pressure technical incidents.

Responsibilities

• Strategic Growth & Performance: Become a true expert on your merchants’ business, dive deep into their payment data, uncover actionable insights and opportunities. Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com products.
• Technical Ownership & Delivery: Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure. Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication.
• Merchant Advocacy & Enablement: Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap. Deliver expert training, workshops, and demos to ensure they are leveraging the full power of our platform.

Skills

Communication skills

Problem solving

API proficiency

Education

Bachelor's degree in CS/IT or equivalent

Tools

RESTful APIs

Job description

Checkout.com is seeking a Technical Strategic Account Manager to be the technical heartbeat for our largest merchants. You’ll act as a payment performance consultant, incident commander, and trusted partner ensuring merchants thrive on our platform.

You will own API integrations, lead critical incidents, and drive migrations and launches while communicating complex topics to C-level executives and engineering teams.