Senior Technical Account Manager

Blockchain Academics; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Paxos is seeking a Technical Account Manager to own the day-to-day technical administration, integrations, and operational execution for strategic accounts in the United States. You will collaborate across customer teams to enable Paxos products, manage change and ensure reliable performance of brokerages, payments, and tokenization services.

You will lead API integrations, drive implementation success across multi-quarter engagements, and maintain strong stakeholder relationships while

Qualifikationen

• 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services.
• Track record of delivering complex technical implementations across multiple quarters with Enterprise Customers.
• Strong technical acumen with ability to lead API integrations.
• Experience managing complex stakeholder relationships.
• Excellent project management and communication skills.

Aufgaben

• Partner with customer technical and operational teams to implement Paxos products post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization/Dashboard.
• Prioritize and deliver daily technical/operational requests across a broad book; manage intake, routing to support, SLAs, and status updates to AMs and client counterparts.
• Own integration health and reliability: monitoring, error recovery, data quality checks, and environment hygiene from sandbox to production.
• Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows with runbooks and rollback plans.
• Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting.
• Codify and propagate learnings: publish patterns, FAQs, runbooks, and SLA/error reporting to avoid duplicating solutions.

Kenntnisse

Implementation Consulting/ TAM

Enterprise SaaS

API Integrations

Stakeholder Management

Project Management & Communication

Jobbeschreibung

About Paxos

Today's financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we're rebuilding it.

We're on a mission to open the world's financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we've built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like PayPal, Venmo, Mastercard, Interactive Brokers and Charles Schwab.

About the team

• - The Technical Services team at Paxos supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
• - As part of Paxos' mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.

About the role

• - Technical Account Managers (TAMs) own the day-to-day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.
• - You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.
• - Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.

What you'll do

• - Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
• - Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
• - Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
• - Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows - with tested runbooks and rollback plans.
• - Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go-live readiness).
• - Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

About you

• - 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
• - Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
• - Strong technical acumen with ability to lead API integrations
• - Experience managing complex stakeholder relationships
• - Excellent project management and communication skills

Thanks for your interest in Paxos!