Senior TA Tech & AI Operations Specialist

ADT; Irving (TX); On-site; USD 95,000 - 120,000; Full time

Job summary

ADT is seeking a Senior Specialist, Talent Acquisition Technology & Operations to support AI-enabled solutions and day-to-day TA tech operations. You will apply analytical thinking and technology knowledge to improve AI performance, support launches, and resolve issues for recruiters, candidates, and hiring leaders.

This role operates with significant independence, partnering with TA, TA Technology, HR Technology, IT, vendors, and governance teams to ensure reliable workflows, strong controls,

Qualifications

• Bachelor's degree or equivalent education and experience.
• Minimum 5+ years in HR or Talent Acquisition Technology, HR Operations, or a related field.
• Proven experience supporting, testing, troubleshooting, or optimizing technology and translating business needs into clear requirements and recommendations.
• Experience with technology operations support, UAT, workflow management, or vendor administration.
• Strong analytical, organizational, problem-solving, and communication skills.

Responsibilities

• Monitor AI agents, automation, and emerging technology for performance, reliability, adoption, and quality; evaluate AI outputs for accuracy, consistency, and alignment with approved requirements and guardrails.
• Investigate AI and technology issues, perform root-cause analysis, and coordinate break-fix and enhancements with technical teams and vendors.
• Support AI and technology launches from testing through post-launch stabilization, including requirements validation, readiness, and issue tracking.
• Analyze performance data, user feedback, and recurring issues to recommend improvements; report on adoption, utilization, quality, risk, and value to TA Technology leadership.
• Partner with Talent Acquisition stakeholders and technical teams to translate business needs into clear requirements and connect workflows across tools to close gaps.
• Support responsible AI with governance, privacy, security, and compliance teams through validation, monitoring, escalation, and documentation of requirements, test evidence, changes, known issues, and controls.
• Manage projects from planning through implementation, coordinating stakeholders, timelines, dependencies, and risks to deliver on time.

Skills

Analytical Thinking

Collaboration & Influence

Decision-Making & Accountability

Growth Mindset & Continuous Improve

Education

Bachelor’s degree or equivalent education and experience

Job description

ADT is seeking a Senior Specialist, Talent Acquisition Technology & Operations to support AI-enabled solutions and day-to-day TA tech operations. You will apply analytical thinking and technology knowledge to improve AI performance, support launches, and resolve issues for recruiters, candidates, and hiring leaders.

This role operates with significant independence, partnering with TA, TA Technology, HR Technology, IT, vendors, and governance teams to ensure reliable workflows, strong controls,