Senior Systems Repair Technician

KONTRON AMERICA INCORPORATED; San Diego (CA); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Kontron America Inc. in San Diego seeks a seasoned Repair Technician 3 – Systems to diagnose, troubleshoot, and repair rackmount servers, industrial PCs and peripherals, with oversight of quality and ISO procedures. You will mentor peers and collaborate with Engineering to resolve complex issues.

Responsibilities include detailed failure analysis, repair estimates, and ensuring fast, accurate turnarounds while maintaining ERP/SAP documentation and customer communication.

Qualifications

• Associate degree or equivalent technical/military training required.
• Hands-on repair experience with servers or industrial PCs preferred.
• Lean Six Sigma or continuous improvement experience is a plus.

Responsabilités

• Perform advanced diagnostics and repairs on rackmount servers, medical systems, industrial PCs, and peripheral components.
• Follow Special Repair Instructions (SRI) and manage daily priorities using Velosity.
• Ensure repairs meet the standard 15-business-day turnaround metric.
• Adhere to ISO-compliant procedures and SOPs; support OKRs.
• Maintain documentation accuracy in ERP for repair tracking, inventory control, and quality metrics.
• Prepare failure analyses and repair estimates for out-of-warranty units.
• Collaborate with Engineering and Technical Support to resolve escalated challenges.
• Provide feedback on design and reparability to improve future products.
• Communicate with customers to clarify technical issues and ensure resolution.
• Act as SME and mentor peers; model troubleshooting, documentation, and customer communication.

Connaissances

Assembly & repair

Diagnostics

Remote management

Windows Server

Windows OS

Linux

ERP SAP

MS Office

Formation

Associate’s Degree in Electronics, Computer Science, or equivalent technical/military training

Description du poste

Kontron America Inc. in San Diego seeks a seasoned Repair Technician 3 – Systems to diagnose, troubleshoot, and repair rackmount servers, industrial PCs and peripherals, with oversight of quality and ISO procedures. You will mentor peers and collaborate with Engineering to resolve complex issues.

Responsibilities include detailed failure analysis, repair estimates, and ensuring fast, accurate turnarounds while maintaining ERP/SAP documentation and customer communication.