RMA Repair Tech: Diagnostics, Repair & Quality Impact

Sanmina; Pleasant Prairie (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Sanmina Corporation in Wisconsin is seeking an RMA Repair Technician to bridge logistics and hands-on hardware repair. You will authorize and process customer returns, diagnose and repair equipment, and coordinate with engineering, quality assurance, and sales to ensure fast, effective resolutions.

This role requires a technical diploma or associate degree in electronics or equivalent hands-on experience, plus 3–5 years in hardware repair or reverse logistics.

Qualifications

• Technical diploma or associate degree in electronics/engineering or equivalent hands-on experience.
• 5 years of experience in electronic manufacturing environment preferred.
• Minimum of 3 years in hardware repair, warranty administration, or reverse logistics operations.
• Working knowledge of Six Sigma and Green Belt tools.
• Proficiency with soldering, SMT & Electronic manufacturing processes.
• Experience handling and testing of RF components.
• Familiarity with ERP systems (e.g., SAP, Oracle) and MS Office (especially Excel).
• Must be able to communicate in both written and spoken English.

Responsibilities

• Diagnose returned products, assemblies, and components down to the component or board level.
• Perform diagnostic testing and failure analysis to determine the root cause of defects.
• Perform necessary hardware repairs, calibrations, or part replacements according to manufacturer guidelines.
• Write detailed failure analysis reports and update repair logs.
• Help in maintaining and establishing processes and procedures to ensure that RMAs are processed and closed in a timely manner.
• Efficiently prioritize and manage multiple requests simultaneously.
• Escalate problems as appropriate.
• Driving cost reductions through product and process improvements.
• Continuous quality improvement in Rolled Throughput Yield (RTY).
• Collection of data and the correlation of failures, driving the actions required to solve the issues to root cause.
• Ensures the product is exceeding our customer requirements of quality, reliability, and our internal goals of cost and delivery.

Skills

Six Sigma

Green Belt

Soldering

SMT processes

RF testing

ERP Systems

MS Office

English communication

Education

Technical diploma

Associate degree in electronics/engineering

Tools

Soldering equipment

SMT equipment

ERP software (SAP/Oracle)

Job description

Sanmina Corporation in Wisconsin is seeking an RMA Repair Technician to bridge logistics and hands-on hardware repair. You will authorize and process customer returns, diagnose and repair equipment, and coordinate with engineering, quality assurance, and sales to ensure fast, effective resolutions.

This role requires a technical diploma or associate degree in electronics or equivalent hands-on experience, plus 3–5 years in hardware repair or reverse logistics.