Repair Technician 3 - Systems

KONTRON AMERICA INCORPORATED; San Diego (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Kontron America Inc. in San Diego seeks a seasoned Repair Technician 3 – Systems to diagnose, troubleshoot, and repair rackmount servers, industrial PCs and peripherals, with oversight of quality and ISO procedures. You will mentor peers and collaborate with Engineering to resolve complex issues.

Responsibilities include detailed failure analysis, repair estimates, and ensuring fast, accurate turnarounds while maintaining ERP/SAP documentation and customer communication.

Qualifications

• Associate degree or equivalent technical/military training required.
• Hands-on repair experience with servers or industrial PCs preferred.
• Lean Six Sigma or continuous improvement experience is a plus.

Responsibilities

• Perform advanced diagnostics and repairs on rackmount servers, medical systems, industrial PCs, and peripheral components.
• Follow Special Repair Instructions (SRI) and manage daily priorities using Velosity.
• Ensure repairs meet the standard 15-business-day turnaround metric.
• Adhere to ISO-compliant procedures and SOPs; support OKRs.
• Maintain documentation accuracy in ERP for repair tracking, inventory control, and quality metrics.
• Prepare failure analyses and repair estimates for out-of-warranty units.
• Collaborate with Engineering and Technical Support to resolve escalated challenges.
• Provide feedback on design and reparability to improve future products.
• Communicate with customers to clarify technical issues and ensure resolution.
• Act as SME and mentor peers; model troubleshooting, documentation, and customer communication.

Skills

Assembly & repair

Diagnostics

Remote management

Windows Server

Windows OS

Linux

ERP SAP

MS Office

Education

Associate’s Degree in Electronics, Computer Science, or equivalent technical/military training

Job description

Description

Kontron is a global leader in IoT/Embedded Computing Technology (ECT). Kontron offers individual solutions in the areas of Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, software and services. With its standard and customized products based on highly reliable state-of-the-art technologies, Kontron provides secure and connected applications for a wide variety of industries. As a result, customers benefit from accelerated time-to-market, lower total cost of ownership, extended product lifecycles and the best fully integrated applications.

In addition to being an established global presence with opportunities for growth, Kontron encourages communication through all levels of the organization to ensure a common direction and allow our employees to make informed decisions. Our culture has been created by the people who work here, making Kontron a fast-paced, friendly, and enjoyable workplace with competitive salaries, excellent benefits, and a flexible-shift 9/80 work (eligibility determined by department) which gives employees every other Friday off. Kontron America, Inc.

Position Summary

The Repair Technician 3 – Systems plays a critical role in diagnosing, troubleshooting, and repairing returned Kontron products, including rackmount servers, industrial PCs, and computing peripherals. Operating with limited supervision, this technician ensures repairs and rework are executed with precision and aligned to company quality standards, ISO procedures, and department-level OKRs. This role supports a best-in-class customer experience by enabling fast, accurate system turnaround and contributing to continuous improvement initiatives across Technical Services. As a senior-level technician, this position also functions as a technical mentor and problem-solving leader within the team.

Key Responsibilities

System-Level Repair & Diagnostics

• Perform advanced diagnostics and repairs on rackmount servers, medical systems, industrial PCs, and peripheral components.
• Accurately execute system-level upgrades and modifications using Product Work Instructions (PWI) and schematics.
• Follow Special Repair Instructions (SRI) and manage daily priorities through the scheduling tool (Velosity).
• Ensure repairs meet the standard 15-business-day turnaround metric.

Process & Quality Adherence

• Adhere to ISO-compliant procedures and department SOPs; support organizational and department-level OKRs.
• Maintain documentation accuracy in the ERP system for repair tracking, inventory control, and quality metrics.
• Prepare detailed failure analysis reports and repair estimates for out-of-warranty units.

Collaboration & Technical Support

• Partner with Engineering and Technical Support teams to resolve escalated or novel technical challenges.
• Provide feedback on design and reparability to improve future products and reduce repeat RMAs.
• Communicate directly with customers to clarify technical issues and ensure resolution quality.

Mentorship & Technical Leadership

• Act as a subject matter expert (SME) and provide peer coaching on diagnostic methods and internal procedures.
• Model best practices in troubleshooting, documentation, and customer communication.
• Contribute to a culture of knowledge sharing, innovation, and high performance.

Qualifications

Education & Experience

• Associate’s Degree in Electronics, Computer Science, or equivalent technical/military training.
• Minimum of 5 years of hands-on system-level repair experience involving servers, industrial PCs, or modules.
• Familiarity with Lean Six Sigma or continuous improvement principles is a strong plus.

Technical Skills

• Proficient in assembly, diagnostics, and repair of rackmount servers and industrial computers.
• Knowledge of remote server management tools and out-of-band system maintenance.
• Working experience with Windows Server, general Windows OS, and Linux distributions.
• ERP system proficiency for service tracking and workflow updates (SAP preferred).
• Competency in Microsoft Office applications (Excel, Word, Outlook).

Soft Skills & Competencies

• Excellent communication and documentation skills.
• Detail-oriented with strong organizational and multitasking capabilities.
• Positive, flexible attitude in dynamic environments.
• Collaborative team player with strong work ethic and integrity.

Additional Requirements

• Must participate in Kontron’s FAA Drug & Alcohol Abatement Program (unless management exempts).
• Occasional travel may be required depending on project or site-specific needs.