Senior Systems Engineer & Technical Lead – Client Infra

COMPLETE NETWORK INTEGRATION INC; Virginia (MN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health Reimbursement Account (HRA)

Paid time off

Holiday pay

Growth opportunities

Technical ownership

Job summary

COMPLETE NETWORK INTEGRATION INC in Glen Allen, Virginia seeks an experienced Tier III Systems Engineer to serve as the senior technical authority for our managed services clients. This role is the final escalation point for complex issues, leads infrastructure projects, and advises client leadership on IT solutions.

The ideal candidate combines deep technical expertise with strong problem solving, project ownership, and the ability to communicate with client executives.

Qualifications

• Advanced knowledge of Microsoft 365 platform including Entra, Exchange, Intune, Purview.
• Windows and/or Linux server environments.
• Google Workspace Admin platform experience.
• Virtualization platforms (VMware, Hyper-V, or similar).
• Networking, cloud platforms (Azure/AWS), and cybersecurity basics.
• Strong troubleshooting methodology and documentation.

Responsibilities

• Technical Leadership & Escalations: act as final escalation point for Tier I and II support.
• Troubleshoot and resolve complex, high-impact issues across client environments.
• Perform root-cause analysis and implement long-term solutions.
• Mentor Tier I & II engineers on advanced troubleshooting.
• Lead projects related to clients' IT infrastructure: server deployments, migrations, virtualization, and cloud initiatives.
• Balance project work with high-priority operational support.
• Act as trusted technical advisor to client stakeholders and translate needs into secure IT solutions.
• Communicate technical concepts clearly to non-technical audiences.

Skills

Technical leadership

Problem ownership

Client communication

Self-directed

Troubleshooting

Research skills

Tools

VMware

Hyper-V

Microsoft 365 (Entra, Exchange, Intune, Purview)

Google Workspace Admin

Windows Server

Linux Server

Azure

AWS

Job description

COMPLETE NETWORK INTEGRATION INC in Glen Allen, Virginia seeks an experienced Tier III Systems Engineer to serve as the senior technical authority for our managed services clients. This role is the final escalation point for complex issues, leads infrastructure projects, and advises client leadership on IT solutions.

The ideal candidate combines deep technical expertise with strong problem solving, project ownership, and the ability to communicate with client executives.