Tier III Systems Engineer

COMPLETE NETWORK INTEGRATION INC; Glen Allen (VA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health Care Reimbursement Account

Paid Time Off

Bonus based on performance

Company parties

Competitive salary

Health insurance

Training & development

Job summary

A leading IT solutions provider is seeking an experienced Tier III Systems Engineer in Glen Allen, Virginia. This role entails acting as the senior technical authority, resolving complex issues, leading infrastructure projects, and advising client leadership on effective IT solutions. The ideal candidate will have robust technical expertise across various platforms, including Microsoft 365 and cloud services, along with strong problem-solving and communication skills. A competitive salary and benefits are offered, including health care reimbursement and paid time off.

Qualifications

• Advanced knowledge of Microsoft 365 platform and cloud services.
• Experience in a managed services or multi-client environment preferred.
• Strong documentation skills.

Responsibilities

• Lead and execute IT infrastructure projects.
• Troubleshoot and resolve complex technical issues.
• Act as a trusted advisor to client stakeholders.

Skills

Technical Leadership

Troubleshooting and Problem-Solving

Client Advisory

Project Ownership

Communication Skills

Cloud platforms

Cybersecurity

Tools

Microsoft 365

Google Workspace

VMware

Azure

AWS

Job description

Overview

CNI is seeking an experienced Tier III Systems Engineer to serve as the senior technical authority for our managed services clients. This role acts as the final escalation point for complex technical issues while also leading infrastructure projects and advising client leadership on best-fit IT solutions.

The ideal candidate is a seasoned systems engineer who combines deep technical expertise with strong problem-solving skills, project ownership, and the ability to communicate confidently with both technical teams and client executives.

The candidate will be working in our Glen Allen Virginia office.

Key Responsibilities

• Technical Leadership & Escalations: Serve as the final escalation point for Tier I and Tier II support teams. Troubleshoot and resolve complex, high-impact issues across client environments. Perform deep root-cause analysis and implement long-term, sustainable solutions. Mentor and guide Tier I & II engineers on advanced troubleshooting and best practices.
• Infrastructure & Project Delivery: Lead and execute projects related to clients’ overall IT infrastructure, including server deployments and migrations, virtualization platforms, network architecture improvements, cloud initiatives, security enhancements. Own projects from design through implementation and documentation. Balance project work with high-priority operational support.
• Client Advisory & Strategy: Act as a trusted technical advisor to client points of contact and C-level stakeholders. Translate business needs into secure, scalable, and cost-effective IT solutions. Provide guidance on infrastructure roadmap planning and technology decisions. Communicate technical concepts clearly to non-technical audiences.

Technical Expertise Required

• Advanced knowledge of: Microsoft 365 platform including Entra, Exchange, Intune, Purview; Windows and/or Linux server environments; Google Workspace Admin platform; Virtualization platforms (VMware, Hyper-V, or similar); Networking (routing, switching, firewalls, VPNs); Public and private cloud platforms (Azure, AWS, etc.); Cybersecurity principles and best practices.
• Strong troubleshooting methodology and documentation skills.
• Experience operating in a managed services or multi-client environment preferred.

Professional Skills & Attributes

• Self-directed and comfortable owning complex problems end-to-end.
• Strong research skills and persistence when dealing with ambiguous issues.
• Excellent written and verbal communication.
• Calm and methodical under pressure.
• Able to balance technical depth with business awareness.

Benefits & Compensation

• Health Care Reimbursement Account (HRA): $400/month tax-free for employees; $800/month tax-free for employees with dependents. Eligible after 90 days of employment (Health insurance required to participate; funds may be used for premiums, dental, vision, medical copays, and prescriptions).
• Paid Time Off: 120 hours accrued annually, eligible after 90 days of employment. Holiday pay begins day 1.
• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Training & development

Why This Role Matters

This position is critical to maintaining technical excellence, client trust, and long-term infrastructure stability. The Tier III Systems Engineer is not just a problem solver — they are a technical leader and advisor who shapes how clients experience CNI.