Senior Systems Engineer – AI-Driven SaaS & ERP Admin

Salesforce, Inc.; Texas; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee stock purchase program

Paid parental leave

Mental health support

Life and disability insurance

Time off programs

Job summary

Salesforce, Inc. in Texas is seeking a Systems Engineer to own and optimize the Coupa and Concur SaaS stack, provide L2/L3 production support, and partner with ERP and integration teams to keep finance processes running smoothly.

The role emphasizes data quality, automation via AI-enabled workflows, and proactive issue resolution, with a focus on Procure-to-Pay and reporting using Cognos. Strong communication is essential in a fast-paced environment.

Qualifications

• 6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance.
• Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc).
• In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.
• Knowledge of Cognos Reporting tool.
• Knowledge of SAP Concur Travel, Request is a plus.
• Excellent written and verbal communication skills.
• Ability to multi-task and perform effectively in a fast-paced environment
• Able to think independently and consider cross-functional and downstream impact

Responsibilities

• Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications.
• Manage users, roles, profiles and security settings.
• Maintain data quality, integrity, and overall platform health.
• Manage vendor releases, upgrades, and new capabilities.
• Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• Identify opportunities to automate manual business processes and improve operational efficiency.
• Monitor existing automations and troubleshoot failures or performance issues.
• Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
• Provide Level 2/3 support for Salesforce issues.
• Analyze and resolve complex configuration, automation, data, security, and integration issues.
• Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
• Manage sandbox environments, testing, UAT, deployments, and production releases.
• Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
• Maintain appropriate documentation for configurations and business processes.

Skills

Coupa

SAP Concur

Procure to Pay

Cognos

SAP Concur Travel

Communication

Job description

Salesforce, Inc. in Texas is seeking a Systems Engineer to own and optimize the Coupa and Concur SaaS stack, provide L2/L3 production support, and partner with ERP and integration teams to keep finance processes running smoothly.

The role emphasizes data quality, automation via AI-enabled workflows, and proactive issue resolution, with a focus on Procure-to-Pay and reporting using Cognos. Strong communication is essential in a fast-paced environment.