Systems Engineering Senior Associate

Salesforce, Inc.; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Salesforce seeks an Experience Systems Engineer to administer and manage Finance systems and apps, focusing on Coupa/Concur, data quality, and integrations across ERP and other enterprise apps. You will support releases, security settings, and vendor upgrades while aligning with business stakeholders.

The role requires strong problem solving, multi-tasking, and ability to handle multiple priorities in a fast-paced environment, with emphasis on automation and AI-driven process improvements.

Qualifications

• 6+ years of SAP Concur or Coupa experience with expertise in configuration & maintenance.
• Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management).
• In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.
• Knowledge of Cognos Reporting tool.

Responsibilities

• SaaS Applications Administration (Coupa, Concur): own day-to-day administration, configuration, and optimisation; manage users, roles, profiles, and security settings; maintain data quality and platform health; manage vendor releases and upgrades.
• AI Automation & Workflow: demonstrate experience transforming workflows with AI agents; identify opportunities to automate manual processes and improve efficiency; monitor and troubleshoot automations.
• Data Management & Integration: support data migrations, imports/exports, deduplication; coordinate Salesforce integrations with ERP and other apps; understand APIs and integration concepts.
• Production Support & Troubleshooting: provide Level 2/3 support; analyze and resolve complex configuration, automation, data, security, and integration issues; perform root-cause analysis.
• Release & Change Management: manage sandbox environments, testing, UAT, deployments; coordinate with developers/QA/stakeholders; maintain documentation.

Skills

SAP Concur

Coupa

Cognos Reporting

Tools

CPQ

Job description

Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience Systems Engineer is responsible for administering and managing the Finance systems & applications that support our mission critical business processes. Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.

What You'll Actually Be Doing

SaaS Applications Administration (Coupa, Concur)

• Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications.
• Manage users, roles, profiles and security settings.
• Maintain data quality, integrity, and overall platform health.
• Manage vendor releases, upgrades, and new capabilities.

AI Automation & Workflow

• Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• Identify opportunities to automate manual business processes and improve operational efficiency.
• Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration

• Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

Production Support & Troubleshooting

• Provide Level 2/3 support for Salesforce issues.
• Analyze and resolve complex configuration, automation, data, security, and integration issues.
• Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

Release & Change Management

• Manage sandbox environments, testing, UAT, deployments, and production releases.
• Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
• Maintain appropriate documentation for configurations and business processes.

You're Our Person If...

• 6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance.
• Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc).
• In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules.
• Knowledge of Cognos Reporting tool.
• Knowledge of SAP Concur Travel, Request is a plus.
• Excellent written and verbal communication skills.
• Ability to multi-task and perform effectively in a fast-paced environment.
• Able to think independently and consider cross-functional and downstream impact.

Even Better If...

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.