Senior Systems & Data Analyst: Training & Process Improvement

PDS Defense, Inc.; Seattle (WA); On-site; USD 101,000 - 107,000; Full time

Job summary

PDS Defense, Inc. is seeking a Systems and Data Analyst 4 in Seattle, WA to lead the Commercial Training Solutions Content Platform for flight crews and maintenance analysis. You will research, document, and improve training processes, guiding stakeholders to implement enhancements.

The role requires extensive experience in business analysis, process mapping, and CMS/LCMS familiarity, with a focus on KPIs and collaboration with product and development teams.

Qualifications

• 9+ years in business analysis or related role.
• 3+ years documenting complex workflows from multiple stakeholders.
• 3+ years identifying technical solutions for business improvements.
• Excellent written and verbal communication skills, including stakeholder facilitation, interviewing, and process documentation.

Responsibilities

• Perform research and facilitate workshops and meetings to discover and document training processes in detail, from analysis to evaluation and updates.
• Facilitate meetings and conduct interviews to align stakeholders.
• Communicate findings to stakeholders and leadership.
• Use business and technical knowledge to recommend process and system improvement opportunities and KPIs.
• Collaborate with Product Managers, Developers, and other stakeholders to translate opportunities into technical requirements for the development team.
• Track KPI training processes optimizations and prepare KPI status updates.

Skills

Business analysis

Stakeholder facilitation

Process documentation

Communication

Requirements gathering

Education

Bachelor's degree or equivalent

Tools

Content management systems

Dashboards

Databases

LCMS technologies

Job description

PDS Defense, Inc. is seeking a Systems and Data Analyst 4 in Seattle, WA to lead the Commercial Training Solutions Content Platform for flight crews and maintenance analysis. You will research, document, and improve training processes, guiding stakeholders to implement enhancements.

The role requires extensive experience in business analysis, process mapping, and CMS/LCMS familiarity, with a focus on KPIs and collaboration with product and development teams.