Systems Analyst

Meriplex Communications, Ltd.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Meriplex Communications is seeking an Systems Analyst to join our onsite team in Indianapolis, IN, supporting a Meriplex client. You will work within the TAC ticketing system to triage Level 1 end-user issues and provide application and desktop support.

Responsibilities include basic network and OS support, AD user management, VPN/password resets, and delivering scripted application assistance while following SOPs. This role emphasizes customer service and teamwork.

Qualifications

• Experience providing frontline IT support for end users.
• Ability to interpret technical issues and communicate solutions clearly.
• Familiarity with basic networking, OS support, and security basics.

Responsibilities

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.

Skills

Microsoft 365

Command line

ITIL

TCP/IP

VPN

End-user support

Communication skills

Education

A+ certification

Network+ certification

Server+ certification

Tools

Ticketing system

RMM tools

Active Directory

Job description

IN-Indianapolis
7676 Interactive Way
Indianapolis city (balance), IN 46278, USA

IN-Indianapolis
7676 Interactive Way
Indianapolis city (balance), IN 46278, USA

The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This will be an onsite position supporting a Meriplex client in Indianapolis, IN.

Key Responsibilities:

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.

Knowledge, Skills, and Abilities:

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.
• Ability to communicate both verbal and written technical information to a wide range of end-users.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, and Certifications:

• A+ certification.
• Network+ certification.
• Server+ certification.