Senior Systems Administrator — TS/SCI (Linux/Windows)

General Dynamics Information Technology, Inc.; Norfolk (VA); On-site; USD 98,000 - 130,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Systems Administrator to join our team supporting a sensitive intelligence customer in Norfolk, VA. The role requires TS/SCI clearance, DoD 8570 Level II equivalent, and experience with RHEL and Windows server environments.

The position involves hands-on administration of desktop and server systems, incident resolution across Tier 1–3, and collaboration with on-site and remote users. Travel up to 20% and on-call duties may apply.

Qualifications

• Bachelor’s Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience.
• Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire
• RHEL, Windows, and/or Storage administration experience
• Experience working with trouble ticket reporting and tracking systems such as Service+
• Ability to respond to after hour calls “provide on-call support” based upon contract requirements.
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint.
• Strong documentation skills, experience working with MS office products especially Excel, Outlook, and Word.
• Strong customer support and communication skills providing support to end users.
• Ability to prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Systems administration of desktop and server systems connected to local and wide area networks.
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices
• Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution
• Provide support for the escalation and communication of status to agency management and internal customers
• Install/load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
• Perform software installations and upgrades to Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
• Conduct routine and emergency maintenance of assigned data center or end user equipment
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO’s to mitigate findings
• Maintain operational, configuration, and other standard operating procedures (SOPs). Document providing clear working and resolution notes to all tickets and issues worked in a support ticket.
• Verify system availability with existing Enterprise tools

Skills

RHEL

Trouble Ticket Management

Windows System Administration

Education

Bachelor's Degree

Job description

General Dynamics Information Technology, Inc. is seeking a Systems Administrator to join our team supporting a sensitive intelligence customer in Norfolk, VA. The role requires TS/SCI clearance, DoD 8570 Level II equivalent, and experience with RHEL and Windows server environments.

The position involves hands-on administration of desktop and server systems, incident resolution across Tier 1–3, and collaboration with on-site and remote users. Travel up to 20% and on-call duties may apply.