Senior Systems Administrator (KEY-SA3-03.080626)

Capital-Solutions-Group; Fort Meade (MD); On-site; USD 110,000 - 170,000; Full time

Job summary

CSG, Inc. in Fort Meade, MD, seeks a Senior Systems Administrator to manage IT system infrastructure, perform troubleshooting, and provide Tier 1/2 support across Linux, Unix and Windows environments.

The role emphasizes system reliability, security compliance, and effective communication with management and users.

Qualifications

• Provide Tier 1 (Help Desk) and Tier 2 escalation support.
• Manage daily activities of configuration and operation of IT systems.
• Assist users in accessing and using IT systems.
• Troubleshoot and resolve complex IT system issues.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Configure and manage Linux, Unix, and Windows operating systems and related software.
• Optimize system operations and resource utilization, and perform system capacity planning.
• Support dispatch system and hardware problem resolution as needed.

Skills

IT system administration

Tier 1 support

Tier 2 escalation

Linux/Unix/Windows

Troubleshooting

Capacity planning

SOA knowledge

Education

Bachelor’s degree

No degree alternative

Job description

SECURITY CLEARANCE: TS/SCI with both Polygraphs is required

POSITION: Senior Systems Administrator

REQUISITION: KEY-SA3-03.080626

LOCATION: F t. Meade, Maryland

JOB DESCRIPTION

(U) Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

REQUIRED

• (U) Provide support for implementation, troubleshooting and maintenance of IT systems
• (U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• (U) Manage the daily activities of configuration and operation of IT systems
• (U) Provide assistance to users in accessing and using IT systems
• (U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• (U) Provide support for the escalation and communication of status to agency management and internal customers
• (U) Optimize system operations and resource utilization, and perform system capacity analysis and planning
• (U) Provide in-depth experience in trouble-shooting IT systems
• (U) Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• (U) Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• (U) Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• (U) Support the design of systems, mission architecture and associated hardware
• (U) Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• (U) Analyze and resolve complex problems associated with server hardware, applications and software integration

LCAT QUALIFICATIONS

CERTIFICATION: DoD 8570 IAT Level II Certification

EXPERIENCE:

• Bachelor’s degree + 10 years minimum experience, OR
• No Degree + 15 years minimum experience, OR

Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

NOTE: Bachelor’s degree in related discipline from an accredited college or university is required.

CSG, Inc. is an Equal Opportunity / Affinitie Action employer that values the strength of diversity in the workplace. All qualified applicants will receive consideration for employment without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.