System Administrator, Level 3

Avalore.ai; Maryland; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance (Employer-Paid)

401k retirement plan

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Employee Assistance Program

Job summary

Avalore.ai in Maryland seeks a seasoned Senior Systems Analyst to lead design, integration, and ongoing support of complex DoD IT systems. You will handle day-to-day operations, troubleshooting and escalation for multiple IT domains including server, storage, and network devices.

The role requires 15 years of SA experience, a Bachelor's degree, DoD 8570 IAT II compliance and an active TS/SCI clearance with polygraph. Strong problem-solving and capacity planning skills are essential.

Qualifications

• 15 years of experience as a Systems Analyst in programs/contracts of similar scope.
• Bachelor's degree in a technical discipline is required.
• Five years of additional SA experience may substitute for a bachelor's degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher is required.
• Active TS/SCI clearance with polygraph is required to be considered.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage day-to-day operations of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Coordinate escalation and communicate status to agency management and internal customers.
• Optimize system operations and resource utilization; perform capacity planning.
• Support the design of systems and mission architecture within SOA context.
• Analyze and resolve complex problems involving server hardware, applications and software integration.

Skills

Systems analysis

Security clearance TS/SCI

DoD 8570 IAT II

Education

Bachelor's degree in a technical discipline

Job description

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

Requirements

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher is required.
• Clearance: Active TS/SCI with an appropriate current polygraph is required to be considered for this role; Ability to receive privileged access rights

Benefits

Eligibility requirements apply.

• Employer-Paid Health Care Plan (Medical, Dental & Vision)
• Retirement Plan ( 401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program