System Administrator, Level 2

Avalore.ai; Maryland; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health care plan

401k with matching

Life Insurance

Paid Time Off

Disability insurance (short/long term)

Training & Development

Employee Assistance Program

Job summary

Avalore.ai is seeking an experienced Senior IT Systems Administrator to support implementation, troubleshooting, and maintenance of complex IT environments. You will manage day-to-day operations across client/server/storage/network devices and provide Tier 1 and Tier 2 escalation support.

Responsibilities include system configuration, user assistance, status communication to management, and performance optimization. DoD 8570 IAT Level II+ compliance and TS/SCI clearance with poly are required.

Qualifications

• Ten years experience as a SA in programs/contracts of similar scope
• Bachelor's degree in a technical discipline is required
• Five years SA experience may be substituted for a bachelor's degree
• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher is required
• Clearance: Active TS/SCI with an appropriate current polygraph is required to be considered for this role; Ability to receive privileged access rights

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Skills

SA experience

UNIX/Linux

Windows OS

DoD 8570 IAT II+

Active TS/SCI clearance with poly

Education

Bachelor's degree in a technical discipline

Five years SA experience may substitute for degree

Job description

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Requirements

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher is required.
• Clearance: Active TS/SCI with an appropriate current polygraph is required to be considered for this role; Ability to receive privileged access rights

Benefits

Eligibility requirements apply.

• Employer-Paid Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program