Systems Administrator (TS/SCI FSP)

RedBeard Solutions LLC.; Fort Meade (MD); On-site; USD 160,000 - 170,000; Full time

Job summary

RedBeard Solutions LLC. is seeking a Systems Administrator for Ft Meade, Maryland, to support IT system infrastructure, troubleshoot, and maintain client/server/storage/network devices.

The role requires hands-on experience across UNIX and Windows operating systems and strong problem-solving skills. Responsibilities include day-to-day operations, monitoring, escalation handling, and capacity planning to ensure reliable and secure IT services for the organization with TS/SCI Full Scope Poly

Qualifications

• 10+ years of experience and a BS degree required.
• Experience supporting IT systems, networks, and servers.
• Ability to configure and maintain UNIX and Windows OS.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage day-to-day operations of configuration and operation of IT systems.
• Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution.
• Assist users in accessing and using IT systems.
• Provide support for the dispatch system and hardware problems and resolution.
• Configure and manage UNIX and Windows operating systems and related software.

Skills

Tier 1 Help Desk

Tier 2 Escalation

Troubleshooting

System Monitoring

UNIX

Windows

Network Configuration

IT System Administration

Problem Resolution

Education

BS degree

Tools

UNIX

Windows

Job description

Systems Administrator

Location: Ft Meade, Maryland

Number of openings:1

Experience: 10+ Years & BS degree

Salary: $160,000-170,000

Clearance: TS/SCI Full Scope Poly

Start Date: likely 40-60 day process (including clearance transfer)

Job Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

• Manage the daily activities of configuration and operation of IT systems

• Provide assistance to users in accessing and using IT systems

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers

• Optimize system operations and resource utilization, and perform system capacity analysis and planning

• Provide in-depth experience in trouble-shooting IT systems

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.