Senior Surgical Scheduling Specialist

Massachusetts General Hospital; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham's The General Hospital Corporation is seeking a detailed, patient-focused scheduling professional to join the Plastic Surgery team at 15 Parkman Street. In a fast-paced, high-volume practice, you will support operations, coordinate appointments, and serve as a resource for colleagues.

This role emphasizes strong organizational and communication skills, proficiency with EMR and MS Office, and the ability to balance multiple tasks while maintaining empathy and professionalism

Qualifications

• 3-5 years of office experience in healthcare or medical setting.
• Strong scheduling and prioritization abilities.
• Excellent written and verbal communication.
• Proficiency with Outlook, Word, Excel, and PowerPoint.
• Ability to handle high-volume, fast-paced environments.
• Experience with patient scheduling, registration, billing, and EMR systems.

Responsibilities

• Coordinate patient scheduling, registration, check-in, and check-out.
• Manage complex surgical scheduling and provider calendars.
• Assist patients and callers with appointments and questions.
• Process billing forms and maintain patient records in EMR.
• Handle messages about prior authorizations, refills, and test results.
• Serve as a Super User for scheduling, registration, billing systems; train teammates.
• Provide guidance to Practice and Office Assistants and support daily operations.

Skills

Healthcare scheduling

Patient communication

MS Office

Organizational skills

Multitasking

EMR systems

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

Mass General Brigham's The General Hospital Corporation is seeking a detailed, patient-focused scheduling professional to join the Plastic Surgery team at 15 Parkman Street. In a fast-paced, high-volume practice, you will support operations, coordinate appointments, and serve as a resource for colleagues.

This role emphasizes strong organizational and communication skills, proficiency with EMR and MS Office, and the ability to balance multiple tasks while maintaining empathy and professionalism