Senior Orthopedic Surgical Scheduler - Hybrid Role

Massachusetts General Hospital; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass and additional/bt

Job summary

Mass General Brigham in Boston seeks a Sr. Surgical Scheduler for the Department of Orthopedics.

This advanced administrative role coordinates surgical procedures, manages complex provider schedules, and guides patients through a seamless orthopedic care journey. You will serve as a resource for clerical staff, act as a Super User for scheduling and billing systems, and partner with surgeons and teams to improve workflows.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately elevate complex concerns.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong organizational, multitasking, and time management skills with the ability to manage complex schedules and competing priorities.
• Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members.

Responsibilities

• Coordinate surgical procedures and patient appointments, maintaining accurate scheduling records and supporting timely access to orthopedic care.
• Manage complex scheduling needs, including surgical scheduling, provider schedule changes, and schedule blocking.
• Collaborate with surgeons, clinical teams, and administrative colleagues to coordinate schedules, communicate changes, and resolve scheduling challenges.
• Serve as a key point of contact for patients, responding to inquiries, communicating appointment information, and helping navigate scheduling-related concerns.
• Perform advanced administrative functions supporting surgical services, patient coordination, and daily practice operations.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily administrative activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Support patient registration, check-in and check-out, and co-payment collection as needed.
• Collaborate with multidisciplinary teams to improve scheduling workflows, support operational efficiency, and maintain a positive patient experience.

Skills

Scheduling experience

Office administration

Communication skills

Problem solving

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham in Boston seeks a Sr. Surgical Scheduler for the Department of Orthopedics.

This advanced administrative role coordinates surgical procedures, manages complex provider schedules, and guides patients through a seamless orthopedic care journey. You will serve as a resource for clerical staff, act as a Super User for scheduling and billing systems, and partner with surgeons and teams to improve workflows.