Senior Surgical Scheduling & Patient Services Lead

Spectrum Health; Grand Rapids (MI); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

On-demand pay

Discounts directory

Retirement options

Descripción de la vacante

Corewell Health in Grand Rapids seeks a Patient Services Representative Senior (PSR Senior) to coordinate advanced surgical scheduling for multiple surgeons at various locations. The role requires PSR experience and strong scheduling workflow knowledge in a fast-paced healthcare setting.

Ideal candidates will be highly organized, capable of multitasking, and excel in clear communication with providers, clinical teams, patients, and hospitals.

Formación

• High School Diploma or equivalent with 3 years of relevant experience.
• Preferred Associate’s degree.

Responsabilidades

• Oversees development and delivery of functional training to clerical staff using standard work.
• Audits and develops action plans for process improvement.
• Schedules complex incoming/outgoing referrals, complex surgeries and in-office procedures, tests, including medical record review of incoming referrals.
• Performs tracking and trending collaborative review/audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Active participation in safety initiatives and risk mitigating measures; completes safety competencies.

Conocimientos

Organizational skills

Multitasking

Communication skills

Customer service

Educación

High school diploma

Associate’s degree

Descripción del empleo

Corewell Health in Grand Rapids seeks a Patient Services Representative Senior (PSR Senior) to coordinate advanced surgical scheduling for multiple surgeons at various locations. The role requires PSR experience and strong scheduling workflow knowledge in a fast-paced healthcare setting.

Ideal candidates will be highly organized, capable of multitasking, and excel in clear communication with providers, clinical teams, patients, and hospitals.