Senior Patient Services Representative Surgery Scheduling

Spectrum Health; Grand Rapids (MI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay

Traditional and Roth retirement

Vaccine program compliance

Job summary

Corewell Health is seeking a Patient Service Representative Senior (PSR Senior) to coordinate advanced surgical scheduling for multiple surgeons across locations in a fast-paced healthcare setting.

The role requires prior PSR experience, strong organizational skills, and collaboration with providers, clinical teams, patients, hospitals, and external partners to ensure accurate, efficient scheduling and outstanding customer service.

Qualifications

• High School Diploma or equivalent.
• 3 years of relevant PSR or scheduling experience.
• Preferred Associate’s degree.
• As part of our hiring process, you may be invited to complete an AI-enabled voice screening as part of the process.

Responsibilities

• Oversees development and delivery of functional training to clerical staff using standard work.
• Audits and develops action plans for process improvement.
• Schedules complex incoming/outgoing referrals, complex surgeries and in-office procedures, tests, including medical record review of incoming referrals.
• Performs tracking and trending collaborative review/audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Participates in safety initiatives and risk mitigation measures and completes safety competencies.
• Performs other duties as assigned.

Skills

PSR experience

Scheduling experience

Healthcare environment

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Job description

Shift and status Full time, 8:30 a.m. to 5:00 p.m., and no weekends

Job Summary

The Patient Service Representative Senior (PSR Senior) is responsible for coordinating advanced surgical scheduling for multiple surgeons across various locations. This role requires prior Patient Service Representative (PSR) experience and a strong understanding of complex scheduling workflows within a fast-paced healthcare environment. The ideal candidate demonstrates exceptional organizational and multitasking abilities, effectively managing multiple priorities while ensuring accuracy and efficiency in scheduling processes. Strong communication and interpersonal skills are essential, as this position collaborates closely with providers, clinical teams, patients, hospitals, and external partners to coordinate surgical care and provide outstanding customer service. The PSR Senior must be detail-oriented, adaptable, and capable of maintaining a high level of professionalism while supporting complex surgical scheduling operations.

Essential Functions

• Oversees development and delivery of functional training to clerical staff using standard work.
• Responsible for auditing and developing action plans for process improvement.
• Schedules complex incoming/outgoing referrals, complex surgeries and in-office procedures, tests, including medical record review of incoming referrals.
• Performs tracking and trending collaborative review/audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent
• 3 year of relevant experience
• Preferred Associate’s degree
• As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Care Center - 1900 Wealthy St SE - Grand Rapids

Department Name Neurosurgery Spine - Medical Group West

Employment Type Full time

Shift Day (United States of America)

Weekly Scheduled Hours 40

Hours of Work 8:30 a.m. to 5:00 p.m.

Days Worked Monday to Friday

Weekend Frequency N/A

Equal Employment Opportunity

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.