Senior Support Engineering Manager - AI Cloud Solutions

Crusoe; Seattle (WA); On-site; USD 205,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation

Restricted Stock Units

Paid time off

Health, dental & vision insurance

HSA contributions

Parental leave

401(k) match

Wellness support

Commuter benefits

Professional development

Global travel insurance

Meals allowance

Location-specific perks

Job summary

Crusoe Cloud seeks a Senior Manager, Customer Support to lead the Support Engineering team and drive deep technical problem solving for enterprise customers. The role focuses on scalable processes, mentoring engineers, and partnering with cross-functional groups to elevate customer outcomes.

The ideal candidate has 6+ years in technical customer-facing roles, 2+ years in leadership, and strong cloud infrastructure knowledge including Kubernetes, GPU compute, and AI/ML.

Qualifications

• Bachelor's degree in CS or related field; advanced degree preferred.
• 6+ years in senior technical or customer-facing roles (Software Engineering, Technical Support Engineering, DevOps, Systems engineering, or similar).
• 2+ years in a leadership role within a high-growth environment.

Responsibilities

• Hire, lead and develop a team of Support Engineers focused on technical depth and enterprise customers.
• Provide coaching and feedback to direct reports and align career growth goals.
• Build scalable processes for diagnosing and resolving complex issues (integrations, APIs, analytics, product performance).
• Create internal tools and workflows to improve team efficiency and consistency.
• Use customer feedback to drive improvements in team effectiveness and outcomes.
• Collaborate with Solutions Engineering, Customer Success, Reliability, Sales, and Product Engineering to enhance the Crusoe experience.
• Engage key customers to understand workloads and future requirements.
• Define and monitor KPIs to evaluate team performance.

Skills

Leadership

Cloud infrastructure

Kubernetes

GPU compute

AI/ML

High-performance computing

Stakeholder management

Communication skills

Education

B.S. in Computer Science or related technical discipline, or advanced degree

Job description

Crusoe Cloud seeks a Senior Manager, Customer Support to lead the Support Engineering team and drive deep technical problem solving for enterprise customers. The role focuses on scalable processes, mentoring engineers, and partnering with cross-functional groups to elevate customer outcomes.

The ideal candidate has 6+ years in technical customer-facing roles, 2+ years in leadership, and strong cloud infrastructure knowledge including Kubernetes, GPU compute, and AI/ML.