Senior Support Engineer - Remote Europe

Sanity; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Sanity is seeking a senior support engineer to independently own high-impact issues for enterprise customers and guide complex implementations. You will mentor teammates, improve processes, and collaborate with Product and Engineering to surface actionable product improvements.

The role emphasizes proactive documentation and scalable support solutions. Remote in Europe with a focus on cross-functional collaboration, you will model empathy, clear communication, and a bias for system-wide

Qualifikationen

• 4+ years of hands-on experience in developer support or engineering roles.
• Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
• Ability to own complex issues from diagnosis to resolution.
• Mentorship and collaboration to improve investigation and resolution processes.
• Experience in enterprise customer support.

Aufgaben

• Independently own and resolve complex technical issues for enterprise customers.
• Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.
• Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
• Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems.
• Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
• Author and improve documentation, guides, and self-serve resources to reduce recurring issues.
• Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
• Participate in community support rotation and model high standards of clarity and empathy.

Kenntnisse

JavaScript debugging

TypeScript

API & Infra reasoning

Remote collaboration

Tools

Next.js

Jobbeschreibung

Sanity is seeking a senior support engineer to independently own high-impact issues for enterprise customers and guide complex implementations. You will mentor teammates, improve processes, and collaborate with Product and Engineering to surface actionable product improvements.

The role emphasizes proactive documentation and scalable support solutions. Remote in Europe with a focus on cross-functional collaboration, you will model empathy, clear communication, and a bias for system-wide