EMEA-Focused Technical Support Engineer — Remote

Smartsights LLC

United States

Remote

USD 85,000 - 115,000

Full time

4 days ago

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Benefits offered by this job

Fully remote

Medical, dental, and vision insurance

401(k) plan with company match

Flexible PTO

Job summary

SmartSights is seeking a Technical Support Engineer to help customers and partners troubleshoot issues, improve technical knowledge, and maximize value from SmartSights solutions. This remote role focuses on EMEA with global support, working with Product Management, Engineering, Channel Sales, and System Integrators to deliver practical solutions and trusted expertise.

You’ll have room to work independently, contribute ideas, and travel to Europe if needed to meet customer or partner needs.

Qualifications

Direct experience supporting EMEA customers.
Strong troubleshooting and problem-solving.
Excellent written and verbal communication.
Working knowledge of Windows Server and Windows desktop OS.
Experience with network configurations and connectivity troubleshooting.
Proficiency with Microsoft Excel.
Strong organization and ticket management.
Able to work in a fully remote environment.
Bachelor’s degree in CS/Engineering or related field, or equivalent.
Willingness to travel internationally if required.

Responsibilities

Own the customer experience by managing support requests via phone, email, and platforms.
Troubleshoot software, Windows environments, networks and related tech.
Support a global customer base across US & Europe.
Document defects with reproducible examples and coordinate resolutions.
Create technical docs and knowledge base content.
Provide product guidance and technical training to customers.
Identify recurring issues and suggest product/process improvements.
Travel to Europe (UK) for customer or partner needs.