Senior Enterprise Support Engineer - Remote West Coast

Sanity; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Highly skilled team

Flexible work environment

Job summary

Sanity.io, building AI-powered Content Operations, is seeking a senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale. You will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.

This role requires strong technical judgment, calm communication under pressure, and the ability to turn

Qualifications

• 4+ years of hands-on experience in developer support or engineering roles.
• Strong experience debugging complex JavaScript/TypeScript and modern web apps (e.g., Next.js).
• Demonstrated success in independently owning complex issues from diagnosis to resolution.
• Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship.

Responsibilities

• Independently own and resolve complex technical issues for enterprise customers.
• Lead investigations into high-severity issues and manage incidents, maintaining clear communication.
• Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
• Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems.
• Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
• Author and improve documentation, guides, and self-serve resources to reduce recurring issues.
• Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
• Participate in community support rotation and model high standards of clarity and empathy.

Skills

JavaScript/TypeScript

Frontend debugging

API debugging

Incident management

Mentorship

Tools

Next.js

Incident response tooling

Job description

Sanity.io, building AI-powered Content Operations, is seeking a senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale. You will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.

This role requires strong technical judgment, calm communication under pressure, and the ability to turn