EMEA-Focused Technical Support Engineer (Remote)

SmartSights; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Flexible PTO

Fully remote work from approved US or/

Disability coverage

Job summary

SmartSights is hiring a Technical Support Engineer to serve US-based customers with a strong focus on Europe, Middle East, and Africa. This fully remote role demands working across time zones, collaborating with Product Management and Engineering, and delivering practical solutions with trusted expertise.

You will own customer interactions, resolve complex issues, and contribute to knowledge bases and training materials. Travel to Europe (UK) may be required for business needs.

Qualifications

• Direct experience supporting EMEA customers.
• Strong troubleshooting and analytical thinking.
• Excellent written and verbal communication; can explain technical concepts clearly.
• Working knowledge of Windows Server and Windows desktop OS.
• Experience with network configurations and connectivity troubleshooting.

Responsibilities

• Own the customer experience by managing support requests via phone, email, and platforms, keeping tickets updated.
• Troubleshoot software, Windows environments, networks, and related tech with a methodical approach.
• Support a global customer base across US, Europe, and Asia as needed.
• Collaborate with Product Management and Engineering to reproduce and document defects.
• Create technical docs and how-to videos to help customers and colleagues.

Skills

EMEA experience

Troubleshooting

Communication

Remote work

Time-zone coordination

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Windows Server

Windows desktop

SQL Server

IIS

Active Directory

Excel

Job description

SmartSights is hiring a Technical Support Engineer to serve US-based customers with a strong focus on Europe, Middle East, and Africa. This fully remote role demands working across time zones, collaborating with Product Management and Engineering, and delivering practical solutions with trusted expertise.

You will own customer interactions, resolve complex issues, and contribute to knowledge bases and training materials. Travel to Europe (UK) may be required for business needs.