Senior Support Engineer - Enterprise, Remote Europe

Sanity; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health plans

Stock options

Job summary

Sanity.io, a modern content operating system, seeks an empathetic Senior Support Engineer to own high-impact issues for enterprise customers and guide complex implementations. You will improve workflows, documentation, and tooling while partnering with Product and Engineering to surface patterns and drive improvements.

This remote role in Europe emphasizes calm communication under pressure, strong technical judgment, and the ability to mentor peers to raise support standards and customer success.

Qualifications

• 4+ years of hands-on experience in developer support or engineering roles.
• Strong debugging of JavaScript/TypeScript and modern web applications (e.g., Next.js).
• Demonstrated success in independently owning complex issues from diagnosis to resolution.
• Ability to elevate teammates through collaboration, clear communication, and informal mentorship.
• Bias toward improving systems, documentation, and processes rather than only resolving individual tickets.

Responsibilities

• Independently own and resolve complex technical issues for enterprise customers.
• Lead investigations into high-severity issues and liaise during incidents with clear communication.
• Produce high-quality reproductions, reusable code snippets, and structured issue reports.
• Provide informal mentorship and technical guidance to other Support Engineers.
• Collaborate with Product and Engineering to surface patterns and drive product improvements.
• Author and improve documentation, guides, and self-serve resources.
• Contribute to infrastructure, tooling, and workflow improvements within Support.
• Participate in community support rotation and model high standards of clarity and empathy.

Skills

4+ years

JavaScript/TypeScript

Next.js

Job description

Sanity.io, a modern content operating system, seeks an empathetic Senior Support Engineer to own high-impact issues for enterprise customers and guide complex implementations. You will improve workflows, documentation, and tooling while partnering with Product and Engineering to surface patterns and drive improvements.

This remote role in Europe emphasizes calm communication under pressure, strong technical judgment, and the ability to mentor peers to raise support standards and customer success.