Senior Support Engineer: AI Automation Champion (Remote)

n8n; United States; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Remote-first

Visa sponsorship for Germany

Job summary

n8n is seeking a Senior Support Engineer for North America to ensure best-in-class support for enterprise customers and community users. You will diagnose issues, collaborate with the engineering team, and build knowledge resources to help users succeed with our low-code AI automation platform.

Responsibilities include troubleshooting across workflows and integrations, contributing to product reliability, and engaging with the community to share best practices.

Qualifications

• 5+ years in a technical support or customer-facing engineering role, with enterprise exposure.
• Willingness to participate in a paid on-call rotation for after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Solid knowledge of DNS, HTTP/HTTPS, TCP/IP and related networking concepts.
• Excellent problem-solving and communication skills; ability to explain complex concepts clearly.

Responsibilities

• Provide technical support to users via tickets, chat, and forums.
• Diagnose and troubleshoot issues related to n8n, including workflows, integrations, and performance.
• Escalate and collaborate with engineering to resolve complex problems.
• Create and maintain documentation, FAQs, and knowledge articles.
• Identify common issues and contribute to reliability and user experience improvements.
• Engage with the community by sharing best practices.

Skills

Technical support

Customer-facing engineering

Workflow automation

APIs & integrations

Networking concepts

Kubernetes (plus)

Problem-solving

Communication

On-call rotation

Job description

n8n is seeking a Senior Support Engineer for North America to ensure best-in-class support for enterprise customers and community users. You will diagnose issues, collaborate with the engineering team, and build knowledge resources to help users succeed with our low-code AI automation platform.

Responsibilities include troubleshooting across workflows and integrations, contributing to product reliability, and engaging with the community to share best practices.