Senior Support Engineer - AI Workflows (Remote)

n8n; Virginia (MN); On-site; USD 121,000 - 148,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

Work-life balance

Health plans

401(k) match

Disability and life insurance

Professional development stipend

Remote-first

Open source support $100/mo

Transparency

Job summary

n8n is seeking a Senior Support Engineer for North America to ensure a best-in-class support experience for enterprise customers and community members. You will gain deep knowledge of low-code and AI landscapes while helping build a top-tier support team.

You will diagnose issues, create docs, and collaborate with engineering to resolve complex challenges, all within a remote-first, US-ready role that supports after-hours on-call rotation and strong customer focus.

Qualifications

• Minimum 5 years in a technical support or customer-facing engineering role.
• Willing to participate in a paid on-call rotation for after-hours support.
• Strong knowledge of workflow automation, APIs, and integrations.
• Solid understanding of networking concepts (DNS, HTTP/HTTPS, TCP/IP).
• Proficient in JavaScript/Node.js; Docker experience; Kubernetes a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to elevate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Skills

5+ years exp

On-call rotation

Workflow automation

Networking concepts

JavaScript/Node.js

Docker

Kubernetes

Communication

User empathy

Tools

Docker

Kubernetes

Node.js

Job description

n8n is seeking a Senior Support Engineer for North America to ensure a best-in-class support experience for enterprise customers and community members. You will gain deep knowledge of low-code and AI landscapes while helping build a top-tier support team.

You will diagnose issues, create docs, and collaborate with engineering to resolve complex challenges, all within a remote-first, US-ready role that supports after-hours on-call rotation and strong customer focus.