Senior Support Engineer — AI Workflow, Remote & Equity

n8n; United States; On-site; USD 121,000 - 148,000; Full time

Benefits offered by this job

Equity

Remote-first

401(k) with employer match

Healthcare plans

Job summary

n8n is seeking a Senior Support Engineer for North America to ensure a best-in-class support experience for enterprise customers and community members. You will gain deep knowledge of low-code and AI landscapes while helping users and building a top-tier support team.

You will diagnose complex issues, collaborate with engineering, and create helpful documentation. This role emphasizes user delight, strong communication, and scalable support practices within a remote-first company.

Qualifications

• 5+ years of experience in a technical support or customer-facing engineering role.
• Open to participate in a paid on-call rotation to provide after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP.
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to elevate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Skills

Workflow automation

APIs

Integrations

Networking concepts

JavaScript

Node.js

Docker

Kubernetes (plus)

Problem solving

Communication

Customer-focused

Tools

Docker

Kubernetes

Job description

n8n is seeking a Senior Support Engineer for North America to ensure a best-in-class support experience for enterprise customers and community members. You will gain deep knowledge of low-code and AI landscapes while helping users and building a top-tier support team.

You will diagnose complex issues, collaborate with engineering, and create helpful documentation. This role emphasizes user delight, strong communication, and scalable support practices within a remote-first company.