Senior Support Engineer — Remote, Equity & Growth

n8n

New York (NY)

On-site

USD 121,000 - 148,000

Full time

2 days ago

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Benefits offered by this job

Remote-first

401(k) match

Open source support

US PTO 20 days

Job summary

n8n is seeking a Senior Support Engineer in North America to ensure all users—from enterprise to community—receive best-in-class support. You will diagnose, troubleshoot, and resolve complex issues, collaborate with engineering, and help scale our low-code and AI workflow platform.

This remote-first role requires 5+ years in tech support, strong automation and API knowledge, and comfort with after-hours on-call.

Qualifications

5+ years in a technical support or customer-facing engineering role.
Willingness to participate in an on-call rotation.
Strong understanding of workflow automation, APIs, and integrations.
Solid knowledge of networking concepts (DNS/HTTP/HTTPS/TCP/IP).
Good understanding of JavaScript, Node.js and Docker.
Experience with Kubernetes is a plus.
Excellent problem-solving and communication skills.

Responsibilities

Provide technical support to users via tickets, chat, and forums.
Diagnose and troubleshoot issues related to workflows, integrations, and performance.
Collaborate with engineering to resolve complex challenges.
Create and maintain documentation, FAQs, and knowledge bases.
Identify common issues and contribute to reliability improvements.
Contribute to the community by sharing best practices.