Senior Strategy & Operations Partner (Hybrid/Remote)

Relativity; New Jersey; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Senior Strategy - Business Operations Associate to partner with Relativity Success, shaping strategy and turning data into decisions that guide prioritization, AI initiatives, and organizational value.

You'll work across Success teams, balancing relationship-building with rigorous analysis, and contribute to planning, reporting, and execution while aligning with leadership priorities and outcomes.

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations in a SaaS/tech environment.
• Strong relationship-building and analytical rigor with senior leaders.
• Ability to manage heavy workload with disciplined prioritization and transparent trade-offs.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to turn ground intelligence into prioritization and reporting capabilities.
• Support cross-team prioritization, assess dependencies, surface conflicts, and keep sequencing grounded to goals.
• Stay close to in-flight work through cross-team forums to reflect a complete picture in prioritization and reporting.
• Recommend actions, surface cross-team dependencies and AI maturity signals with proposed actions.
• Contribute to executive reporting and annual planning with current intelligence on adoption and cross-team dynamics.

Skills

Strategy

Business Ops

Management Consulting

Analytical Thinking

Executive Communication

AI Ops

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity is seeking a Senior Strategy - Business Operations Associate to partner with Relativity Success, shaping strategy and turning data into decisions that guide prioritization, AI initiatives, and organizational value.

You'll work across Success teams, balancing relationship-building with rigorous analysis, and contribute to planning, reporting, and execution while aligning with leadership priorities and outcomes.