Senior Strategy Ops Associate — Hybrid/Remote

Relativity; South Carolina; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Senior Strategy & Business Operations Associate to partner with Relativity Success leadership. You will help plan, prioritize, and report on the department's operating rhythm, working across teams to translate on-the-ground intelligence into action and value for executives.

You will drive cross-functional prioritization, surface risks and dependencies, and contribute to annual planning.

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations
• Strong relationship-building and analytical skills with ability to influence senior leaders
• Experience turning quantitative data and qualitative intelligence into actionable insights
• Proven ability to manage heavy, competing workloads with disciplined prioritization
• Excellent written and verbal communication; experience with AI-enabled operations is a plus
• Bonus: SaaS, legal tech, or e-discovery experience or exposure to AI adoption or transformation programs

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department’s goals and priorities.
• Stay close to in-flight work across the department through relevant cross-team forums, so prioritization and reporting reflect a complete picture.
• Recommend action, not just report it — surface cross-team dependencies, risks, and AI‑maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Skills

Strategy

Business operations

Management consulting

Customer success operations

SaaS experience

Analytical rigour

Executive communication

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity is seeking a Senior Strategy & Business Operations Associate to partner with Relativity Success leadership. You will help plan, prioritize, and report on the department's operating rhythm, working across teams to translate on-the-ground intelligence into action and value for executives.

You will drive cross-functional prioritization, surface risks and dependencies, and contribute to annual planning.