Senior Strategy & Operations Lead, AI-Driven VIP Loyalty

Fanatics Betting & Gaming; New York (NY); On-site; USD 133,000 - 167,000; Full time

Job summary

Fanatics Betting & Gaming in New York is seeking a Sr. Manager, Strategy & Operations to work directly with VIP leadership on how we acquire, grow the loyalty of, and retain our highest-value customers.

This role is built around owning outcomes end to end: from the strategy itself through execution to the measurable results it drives. You will use AI and technology as core working tools to help build the experiences that make our top customers choose Fanatics, whether they're playing or trading,

Qualifications

• 5-8 years of experience, with a technical or engineering-adjacent background.
• AI-native: uses AI tools daily with measurable outcomes.
• Comfortable with ambiguity in a high-growth environment.
• Able to drive outcomes across teams without formal authority.
• Data fluency with SQL or Python experience.
• Excellent communicator with senior leadership.
• Ability to scope problems and strategy before building.

Responsibilities

• Partner with VIP leadership to define and execute strategy for acquiring, growing the loyalty of, and retaining top-tier customers.
• Run concurrent projects spanning analysis, strategy, partnerships, and hands‑on build work.
• Own outcomes end to end from strategy design through execution and measurable results.
• Learn the business, understand what drives customers, and guide what gets built and why.
• Use AI and technology to build models, analyses, and workflows that improve VIP engagement.
• Work cross‑functionally with Data, Product, Engineering, and Marketing to ship VIP initiatives.
• Operate within a highly regulated environment with sound responsible gaming considerations.

Skills

AI-native

SQL

Python

Data fluency

Executive communication

Cross-functional collaboration

Job description

Fanatics Betting & Gaming in New York is seeking a Sr. Manager, Strategy & Operations to work directly with VIP leadership on how we acquire, grow the loyalty of, and retain our highest-value customers.

This role is built around owning outcomes end to end: from the strategy itself through execution to the measurable results it drives. You will use AI and technology as core working tools to help build the experiences that make our top customers choose Fanatics, whether they're playing or trading,