Sr. Manager, Strategy & Operations

Fanatics; New York (NY); On-site; USD 133,000 - 167,000; Full time

Job summary

Fanatics Betting & Gaming is recruiting a Sr. Manager, Strategy & Operations to drive initiatives that acquire, grow loyalty, and retain our top customers. The role blends strategy design with hands-on execution, using AI and software tools to shape experiences that keep VIPs choosing Fanatics.

You will collaborate with Data, Product, Engineering, and Marketing to ship VIP initiatives in a regulated environment, using SQL or Python and communicating effectively with senior leaders.

Qualifications

• 5-8 years of experience in strategy and operations with a technical/engineering background.
• AI-native with a track record of shipping with measurable outcomes.
• Proficiency in SQL or Python and strong data fluency.
• Ability to influence and communicate with senior leadership across functions.

Responsibilities

• Define and execute strategy for acquiring and growing loyalty of top customers.
• Manage multiple projects spanning analysis, strategy, partnerships, and delivery.
• Own outcomes end to end from design to measurable results.
• Collaborate with Data, Product, Engineering, and Marketing to implement VIP initiatives.
• Leverage AI and data to build models, analyses, and workflows for the VIP team.

Skills

AI native

SQL or Python

Data fluency

Excellent communicator

Cross-functional

Education

5-8 years experience

Tools

SQL

Python

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

About The Role

Fanatics Betting & Gaming is hiring a Sr. Manager, Strategy & Operations to work directly with VIP leadership on how we acquire, grow the loyalty of, and retain our highest-value customers.

This is a strategy and operations role built around owning outcomes end to end: from the strategy itself through execution to the measurable results it drives. The person in this role will use AI and technology as core working tools to help build the experiences that make our top customers choose Fanatics, whether they're playing or trading, over any other option in the market.

What You'll Do

• Partner directly with VIP leadership to define and execute strategy for acquiring, growing the loyalty of, and retaining top-tier customers
• Run a variety of concurrent projects spanning analysis, strategy, partnerships, and hands‑on build work, shifting between them as priorities shift
• Own outcomes end to end: from strategy design through execution through measurable results
• Learn the business inside and out, understand what actually drives our customers, and use that understanding to shape what gets built and why
• Use AI and technology as core working tools to build models, analyses, and workflows that improve how the VIP team identifies, engages, and serves high‑value customers
• Work cross-functionally with Data, Product, Engineering, and Marketing to ship VIP initiatives
• Operate within a highly regulated environment, with sound judgment on responsible gaming considerations built into strategic and operational decisions

Who You Are

• 5-8 years of experience, with a technical or engineering‑adjacent background
• AI‑native: you use AI tools daily, not occasionally, and can point to something you personally built or shipped with them, along with a measurable outcome, not just a tool you used
• Comfortable with ambiguity, moving fast, and making calls with incomplete information in a high‑growth environment
• Able to move fluidly across different types of work, analytical, operational, relationship‑driven, technical, prioritizing across competing demands and following through to completion rather than moving on once the interesting part is done
• Able to drive outcomes across teams without formal authority, through persistence, relationship‑building, and clear prioritization, not just by waiting for alignment
• Bias toward speed and execution: moves fast, removes blockers, and keeps initiatives moving even when the path isn't fully defined
• Data fluency: understands how our systems and data structures work, SQL or Python experience expected, not just reliance on AI to generate answers
• Excellent communicator who can work directly with senior leadership
• Demonstrated ability to scope a problem and strategy, not just execute a spec, including identifying what actually matters to the end user or business before building

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi‑day cultural immersion in New York City for full‑time, non‑seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full‑time employment, and more.

For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range

$133,000 - $167,000 USD

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