Senior Strategic Technical Success Manager

Amplitude; Portland (OR); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Flexible PTO

401(k)

Parental leave

Mental health resources

Job summary

Amplitude is seeking a Senior Technical Success Manager, Strategic, West to own deployment, adoption, and value realization for a portfolio of strategic customers. You will guide cross-functional delivery, coordinate with internal and partner teams, and drive renewals and expansions through measurable business impact.

The role requires strong technical fluency with data foundations, instrumentation patterns, and AI agent configuration, plus exceptional communication for executive stakeholders

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
• 3+ years of experience leading enterprise software deployments where change management and foundational data governance were core priorities
• 2+ years managing a portfolio of 8-10 Strategic accounts
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
• Experience training or enabling non-technical teams to become data-sufficient
• Excellent communication skills to influence everyone from a data engineer to a C-level executive
• Expert-level project management skills and the ability to thrive in an independent and fast-paced environment

Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
• Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
• Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
• Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
• Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
• Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes Across Portfolio

Prescriptive Customer Guidance

Diagnostic Thinking

Curiosity and Self-Sufficiency

AI Innovation

Job description

Amplitude is seeking a Senior Technical Success Manager, Strategic, West to own deployment, adoption, and value realization for a portfolio of strategic customers. You will guide cross-functional delivery, coordinate with internal and partner teams, and drive renewals and expansions through measurable business impact.

The role requires strong technical fluency with data foundations, instrumentation patterns, and AI agent configuration, plus exceptional communication for executive stakeholders