Senior Strategic SaaS Account Leader

Front; Chicago (IL); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity

Private health insurance

Paid parental leave

Flexible time off

WFH Mon & Fri

Mental health support

Family planning support

Lifestyle stipend

Wellness days

Winter break

Job summary

Front, the customer operations platform, is seeking a Senior Account Manager to own a portfolio of our largest strategic accounts, close renewals, secure expansions, and negotiate multi-year deals. You’ll work with a Customer Success Manager but hold the commercial reins and own the territory.

You’ll collaborate with Sales, Support, Product, and Marketing to remove blockers, use usage signals to identify upsell opportunities, and shape pricing and packaging discussions.

Qualifications

• 5+ years in Account Management, Renewals, or commercial Customer Success in SaaS with quota history.
• Proven closer with multi-stakeholder negotiations and multi-year contracts.
• Track record positioning and selling services or premium packages as part of the deal.
• Sharp with data using usage/health signals to build the business case.
• Negotiator's instincts and relationship skills to keep customers close while pushing for better terms.
• Process-driven; build systems and playbooks to manage a bigger book.
• Comfort partnering with CSMs, Solutions Architects, or technical teams while owning the commercial outcome.
• Fluency with AI tools to move faster and automate repetitive tasks.

Responsibilities

• Own the number for a portfolio of Front's largest strategic accounts — renewals, upsell, cross-sell, and net revenue retention are your quota.
• Run and close complex, multi-stakeholder negotiations, from renewal terms to premium package upsells to multi-year contracts.
• Hunt for expansion inside your existing book — using usage and health signals from your CSM partner to find the next deal before the customer asks.
• Build the pitch: position services and premium packages as revenue-driving add-ons, not afterthoughts.
• Forecast like a pro — accurate, defensible pipeline and renewal forecasting that leadership can plan the business around.
• Set the standard for the team — your deal strategy and negotiation playbook become what other AMs copy.
• Go toe-to-toe cross-functionally with Sales, Support, Product, and Marketing to clear blockers and close faster.
• Represent the customer's voice in pricing and packaging conversations — and use it to close bigger deals.

Skills

Account management

Negotiation

Upsell & cross-sell

Data-driven

Relationship management

Cross-functional collaboration

AI tools

Quota attainment

Job description

Front, the customer operations platform, is seeking a Senior Account Manager to own a portfolio of our largest strategic accounts, close renewals, secure expansions, and negotiate multi-year deals. You’ll work with a Customer Success Manager but hold the commercial reins and own the territory.

You’ll collaborate with Sales, Support, Product, and Marketing to remove blockers, use usage signals to identify upsell opportunities, and shape pricing and packaging discussions.