Senior Account Manager — Strategic Renewals & Upsell

Front; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Private health insurance

Paid parental leave

Flexible time off

Work from home Mon & Fri

Mental health support

Family planning support

$100 monthly lifestyle stipend

Wellness days

Winter break

Job summary

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Front's Account Management team owns a book of business—closing renewals, hunting for expansion, and negotiating your way to bigger deals every quarter.

This is a quota-carrying seat for someone who treats every account like a pipeline of upside, not a maintenance task, paired with a CSM to keep the product humming.

Qualifications

• 5+ years carrying a number in Account Management, Renewals, or a commercial Customer Success role in SaaS, with a track record of hitting or beating quota.
• Proven closer — you've run complex, multi-stakeholder negotiations and multi-year contracts and won.
• Track record positioning and selling services or premium packages as part of the deal, not a separate ask.
• Sharp with data — you use usage and health signals to build the business case and know exactly which accounts to push.
• A negotiator's instincts and the relationship chops to keep the customer close while still pushing for the better deal.
• Process-driven — you build the systems and playbooks that let you run a bigger book without dropping deals.
• Comfortable partnering with CSMs, Solutions Architects, or technical teams, but never confused about who owns the commercial outcome.
• Fluency with AI tools and a bias toward using them to move faster, think sharper, and automate the repetitive.

Responsibilities

• Own the number for a portfolio of Front's largest strategic accounts — renewals, upsell, cross-sell, and net revenue retention are your quota.
• Run and close complex, multi-stakeholder negotiations, from renewal terms to premium package upsells to multi-year contracts.
• Hunt for expansion inside your existing book — using usage and health signals from your CSM partner to find the next deal before the customer asks.
• Build the pitch: position services and premium packages as revenue-driving add-ons, not afterthoughts.
• Forecast like a pro — accurate, defensible pipeline and renewal forecasting that leadership can plan the business around.
• Set the standard for the team — your deal strategy and negotiation playbook become what other AMs copy.
• Go toe-to-toe cross-functionally with Sales, Support, Product, and Marketing to clear blockers and close faster.
• Represent the customer's voice in pricing and packaging conversations — and use it to close bigger deals.

Skills

Account Management

Renewals

Negotiation

Sales Forecasting

Cross-functional collaboration

AI tools

Job description

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Front's Account Management team owns a book of business—closing renewals, hunting for expansion, and negotiating your way to bigger deals every quarter.

This is a quota-carrying seat for someone who treats every account like a pipeline of upside, not a maintenance task, paired with a CSM to keep the product humming.