Senior Strategic Partner Growth Manager

Priority Technology Holdings, Llc; Alpharetta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Gym membership reimbursement

Job summary

Priority Technology Holdings, Inc. in Alpharetta, GA seeks a Senior Strategic Account Manager to own relationships with high-value partners in the payments ecosystem. You will drive revenue growth, manage day-to-day partner interactions, and coordinate with Sales, Support, and Tech teams.

This role requires strategic thinking, operational excellence, and strong communication. Travel up to 50% quarterly for client engagements and events.

Qualifications

• 5+ years in account management, partner success, or client-facing operations in payments/fintech.
• Solid understanding of payment processing workflows and terminology.
• Experience handling partner compensation, residual models, and related financial processes.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as the primary contact for strategic partners via phone, email, and scheduled touchpoints.
• Build and maintain deep, trust-based relationships focused on long-term value.
• Advocate for partners internally while balancing business goals and operational capabilities.
• Troubleshoot day-to-day issues, coordinating with internal teams for fast resolutions.
• Identify operational challenges and streamline processes to enhance partner experience.
• Track KPIs including partner satisfaction and service-level performance; produce reports with insights.
• Support compliance and accuracy in commission and residual reporting.
• Participate in strategic initiatives including rollout of new products to partner networks.
• Serve as the first line of escalation for operational or revenue-impacting concerns.
• Coordinate with Support, Finance, Product, and Logistics to align partner priorities.
• Willingness to travel up to 50% quarterly for in-person meetings with key partners.

Skills

Account management

Relationship management

CRM tools

MS Office / Google Workspace

Tools

CRM systems

Microsoft Office

Google Workspace

Project management tools

Job description

Priority Technology Holdings, Inc. in Alpharetta, GA seeks a Senior Strategic Account Manager to own relationships with high-value partners in the payments ecosystem. You will drive revenue growth, manage day-to-day partner interactions, and coordinate with Sales, Support, and Tech teams.

This role requires strategic thinking, operational excellence, and strong communication. Travel up to 50% quarterly for client engagements and events.