Senior Strategic Account Manager, Payments & Partnerships

Priority Technology Holdings, Inc.; Alpharetta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Gym membership reimbursement

Job summary

Priority Technology Holdings, Inc. is seeking a Senior Strategic Account Manager in Alpharetta, GA to own relationships with key partners in the payments space. You will coordinate with Sales, Support, and Technical teams to ensure partners are supported and thriving, while proactively driving revenue growth.

Responsibilities include relationship management, operational excellence, KPI tracking, and cross-functional collaboration to roll out new products. Travel up to 50% quarterly is required.

Qualifications

• 5+ years in account management, partner success, or client-facing operations within the payments, fintech, or financial services industry.
• Solid understanding of payment processing workflows, systems, and terminology.
• Experience handling partner compensation, residual models, and related financial processes.
• Excellent communication and relationship-building skills (written and verbal).
• Proficiency with Microsoft Office, Google Workspace, and CRM/project management tools.
• Willingness to travel up to 50% quarterly for in-person meetings with key partners, including client engagements, industry events, trade shows, and company functions.

Responsibilities

• Serve as the primary point of contact for strategic partners, managing ongoing communication via phone, email, and scheduled touchpoints.
• Build and maintain deep, trust-based relationships with partners, focused on long-term success and mutual value.
• Advocate for partners internally while balancing business goals and operational capabilities.
• Troubleshoot day-to-day issues, coordinating with internal teams to deliver fast, effective resolutions.
• Proactively identify operational challenges and streamline processes to enhance the partner experience.
• Track key performance indicators (KPIs) including partner satisfaction, operational efficiency, and service-level performance.
• Produce and present recurring reports to both internal stakeholders and external partners, including insights and recommendations.
• Support compliance and accuracy in commission and residual reporting.
• Participate in strategic initiatives, including rollout of new products and services to partner networks.
• Serve as the first line of escalation for operational or revenue-impacting concerns.
• Drive timely resolution by coordinating cross-functional teams and maintaining clear communication with stakeholders.
• Liaise with internal departments—Support, Finance, Product, and Logistics—to ensure alignment on partner priorities and timely execution of deliverables.
• Act as a conduit between the partner and internal teams, ensuring expectations and outcomes are aligned.
• Willingness to travel up to 25–50% for in-person meetings with key partners, including client engagements, industry events, trade shows, and company functions as needed.

Skills

Account management

Partner success

Communication

CRM tools

Travel readiness

Tools

CRM software

Job description

Priority Technology Holdings, Inc. is seeking a Senior Strategic Account Manager in Alpharetta, GA to own relationships with key partners in the payments space. You will coordinate with Sales, Support, and Technical teams to ensure partners are supported and thriving, while proactively driving revenue growth.

Responsibilities include relationship management, operational excellence, KPI tracking, and cross-functional collaboration to roll out new products. Travel up to 50% quarterly is required.