Senior Enterprise Customer Success Leader, SaaS

Zenoti

Bellevue (WA)

On-site

USD 140,000 - 165,000

Full time

14 days+

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Benefits offered by this job

Career growth

Collaborative culture

Travel opportunities

Job summary

Zenoti is seeking an Enterprise Customer Success Senior Manager to oversee a portfolio of high ARR clients in the beauty and wellness industry from our Seattle office. You will own executive relationships, drive adoption, renewals, and expansion, and collaborate with sales, product, support, and operations to deliver measurable value.

The role requires strategic thinking, data-driven insights, and a track record of thriving in fast-paced environments.

Qualifications

Bachelor’s degree required.
10+ years of experience in a customer facing role in Customer Success, Account Management, Consulting or Professional Services with enterprise level customers.
Ability to travel as needed to be on-site with key customers or attend important industry events.
Strong empathy for customers and passion for revenue and growth.
Experience working in fast-paced growth environments.
Proven success in client growth, retention, and satisfaction.

Responsibilities

Build and maintain relationships with executives and stakeholders to drive platform adoption and upsell.
Lead data-driven reviews and workshops to show value and growth opportunities.
Collaborate with sales, product, support, and operations to ensure seamless customer journey.
Monitor health metrics and renewals to manage churn and expansion.
Drive cross-functional initiatives to improve customer outcomes across geographies.