Strategic Customer Success Manager: Drive Adoption & Growth

Zenoti; Bellevue (WA); On-site; USD 90,000 - 100,000; Full time

Job summary

Zenoti is seeking a Customer Success Manager in Bellevue, WA to guide customers through product adoption and growth strategies. You will act as a strategic partner, combining technical knowledge with strong communication to drive satisfaction and retention.

You will become a Zenoti platform expert, proactively exploring features, delivering value, and collaborating with sales, marketing, product, and support teams to ensure a seamless customer journey across multiple accounts.

Qualifications

• SaaS or customer-facing experience required.
• Wellness/beauty/fitness industry experience a plus.
• Proficiency with CRM tools and data analytics platforms.

Responsibilities

• Develop strong relationships with customers and drive adoption.
• Become a subject matter expert in Zenoti’s platform and features.
• Analyze customer challenges and build solutions to improve outcomes.
• Use data to guide decisions, retention and expansion opportunities.
• Lead customer conversations with executive presence and influence.
• Collaborate with sales, marketing, product, and support teams for a seamless journey.
• Manage multiple accounts with prioritization and clear communication.

Skills

Technical acumen

Problem solving

Data-driven decisions

Executive presence

Emotional intelligence

Cross-functional collaboration

Time management

Tools

CRM tools

Data analytics platforms

Job description

Zenoti is seeking a Customer Success Manager in Bellevue, WA to guide customers through product adoption and growth strategies. You will act as a strategic partner, combining technical knowledge with strong communication to drive satisfaction and retention.

You will become a Zenoti platform expert, proactively exploring features, delivering value, and collaborating with sales, marketing, product, and support teams to ensure a seamless customer journey across multiple accounts.