Director, Customer Success — Strategic Growth & Adoption

Zenoti; Seattle (WA); Hybrid; USD 160,000 - 200,000; Full time

Job summary

Zenoti is seeking a Director of Customer Success to guide clients through product adoption, best practices, and long-term growth. You will combine technical knowledge with strong communication and relationship-building skills to drive satisfaction and retention.

You will partner with sales, marketing, product, and support to ensure a seamless customer journey, manage multiple accounts, and align outcomes with revenue goals.

Qualifications

• Deep understanding of Zenoti’s product and proactive learning approach.
• Strong analytical and critical-thinking skills for independent problem solving.
• Ability to interpret data to define strategies and drive decisions.
• Confident leadership in customer conversations with stakeholders.
• Customer-first mindset with empathy and listening skills.
• Ability to align sales, marketing, product and support toward common goals.
• Excellent organizational skills with prioritization and clear communication.

Responsibilities

• Develop strong relationships with customers, executives, and stakeholders to drive adoption and value realization.
• Become a subject matter expert in Zenoti’s platform and proactively identify opportunities to maximize value.
• Analyze customer challenges and independently build solutions to improve outcomes.
• Leverage data and insights to guide strategy, retention, and expansion opportunities.
• Lead customer discussions with executive presence and influence change.
• Balance advocacy with business acumen to drive renewals and growth.
• Collaborate with sales, marketing, product and support to ensure a seamless journey.

Skills

Technical horsepower

Problem solving

Data-driven decisions

Executive presence

Relationship building

Cross-functional teamwork

Time management

Job description

Zenoti is seeking a Director of Customer Success to guide clients through product adoption, best practices, and long-term growth. You will combine technical knowledge with strong communication and relationship-building skills to drive satisfaction and retention.

You will partner with sales, marketing, product, and support to ensure a seamless customer journey, manage multiple accounts, and align outcomes with revenue goals.