Enterprise SaaS Customer Success Leader (Growth & Renewal)

Zenoti; Seattle (WA); On-site; USD 130,000 - 160,000; Full time

Job summary

Zenoti is seeking an Enterprise Customer Success Senior Manager in Seattle, WA, to manage a portfolio of high ARR clients and drive growth. You will lead proactive workshops, business reviews, and feature insights while collaborating with sales and product teams to maximize value.

The role requires strong analytical skills, executive-level communication, and a track record of expanding customer relationships in a fast-paced SaaS environment.

Qualifications

• Bachelor’s degree required.
• 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers
• Ability to travel as needed to be on-site with key customers or attend important industry events
• Strong empathy for customers and passion for revenue and growth
• Experience working in fast-paced growth environments
• Proven success in client growth, retention, and satisfaction

Responsibilities

• Customer Advocacy & Engagement: Build and maintain relationships with customers, including CxOs and key stakeholders, to drive platform adoption and business results.
• Product Expertise & Solution Building: Become a subject matter expert in Zenoti’s platform and proactively develop solutions for customer challenges.
• Data-Driven Strategy & Insights: Use data to guide decisions, measure retention, and identify expansion opportunities.
• Executive Presence & Influence: Lead customer conversations with executives and align outcomes with revenue goals.
• Cross-Functional Collaboration: Work with sales, marketing, product, support, and engineering for a seamless journey.
• Time Management & Communication: Manage multiple accounts and communicate complex topics clearly.

Skills

Customer Success

Account Manager

Consulting

Professional Services

Education

Bachelor’s degree

Job description

Zenoti is seeking an Enterprise Customer Success Senior Manager in Seattle, WA, to manage a portfolio of high ARR clients and drive growth. You will lead proactive workshops, business reviews, and feature insights while collaborating with sales and product teams to maximize value.

The role requires strong analytical skills, executive-level communication, and a track record of expanding customer relationships in a fast-paced SaaS environment.