Director of Enterprise Customer Success & Growth

Salesforce; Seattle (WA); Hybrid; USD 171,000 - 273,000; Full time

Benefits offered by this job

Office-flexible

Employee benefits

Job summary

Salesforce seeks a Director of Customer Success to lead Signature Success Plan delivery across a team of CSMs, driving enterprise-wide customer outcomes. The role demands strong leadership, strategic thinking, and exceptional executive communication to align Product, Engineering, Sales, Services, and Success teams around client objectives.

The ideal candidate brings 10+ years in Customer Success or related fields, with 3–5 years of people management, and deep Salesforce product knowledge.

Qualifications

• 10+ years in Customer Success, Account Management, Solution Consulting, or related fields.
• 3–5 years of people management or leadership experience.
• Proven experience managing customer portfolios and resource planning across complex, multi-segment customer bases.
• Demonstrated success in driving cross-functional alignment with Product, Sales, Services, and Engineering teams.
• Experience leading high-priority customer initiatives or programs with executive visibility and business-critical outcomes.
• Strong knowledge of Salesforce products and platform — features, capabilities, best practices, and how customers derive value from them.

Responsibilities

• Lead Signature Success delivery strategy across a team of CSMs to accomplish enterprise-wide customer outcomes.
• Hire, coach, manage, and support a diverse team of professionals with varied backgrounds.
• Ensure customer success initiatives align with enterprise objectives and measure impact through customer and employee sentiment, retention, adoption, and growth.

Skills

Customer Success

Leadership

Executive communication

Portfolio management

Resource planning

Cross-functional alignment

Strategic thinking

Salesforce product knowledge

Health metrics

Mentoring / coaching

Job description

Salesforce seeks a Director of Customer Success to lead Signature Success Plan delivery across a team of CSMs, driving enterprise-wide customer outcomes. The role demands strong leadership, strategic thinking, and exceptional executive communication to align Product, Engineering, Sales, Services, and Success teams around client objectives.

The ideal candidate brings 10+ years in Customer Success or related fields, with 3–5 years of people management, and deep Salesforce product knowledge.