Remote Senior Client Success Strategist

Veradigm Inc.; Northern (KY); Hybrid; USD 77,000 - 107,000; Full time

Job summary

Veradigm Inc. seeks a Sr Client Success professional to own a client portfolio across activation, adoption and renewal, and expansion.

You will lead executive updates, aligning Veradigm capabilities to client priorities and strategic goals while proactively managing health and at‑risk accounts. In this remote‑US, full‑time role you will drive cross‑sell opportunities documented in Salesforce, coordinate with Sales to advance pipeline, manage renewals with forecast visibility, and advocate for

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full clientlifecycle — from activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business prioritiesand strategic goals
• Proactively manage client health; identify at-risk accounts, own recovery plans, and coordinatecross-functional response
• Drive cross-sell and upsell identification within the portfolio; document opportunities in Salesforceand collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward-looking forecast visibility; execute retention strategiesthat protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as theprimary internal advocate for client needs

Job description

Veradigm Inc. seeks a Sr Client Success professional to own a client portfolio across activation, adoption and renewal, and expansion.

You will lead executive updates, aligning Veradigm capabilities to client priorities and strategic goals while proactively managing health and at‑risk accounts. In this remote‑US, full‑time role you will drive cross‑sell opportunities documented in Salesforce, coordinate with Sales to advance pipeline, manage renewals with forecast visibility, and advocate for