Senior Strategic Client Success Leader

Ad Astra Information Systems, L.L.C.; Overland Park (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Compensation & Benefits

401(k) with Profit Sharing

Flexible Time Off

Office Dog

Job summary

Ad Astra Information Systems, L.L.C. in Overland Park, KS is seeking a Senior Client Success Lead to drive strategic client outcomes as a trusted advisor across a portfolio of high-value accounts.

The Senior CSL mentors the Client Success team, develops scalable success plans, and collaborates with Product, Services, Marketing, and Leadership to align client objectives with product direction.

Qualifications

• 7+ years in client success, account management, or related client-facing roles.
• Bachelor's degree in Business, Sales, Marketing, or related discipline.
• Proven ability to advise executive stakeholders.
• Experience developing retention, adoption, and growth strategies for complex accounts.
• Strong written and verbal communication, facilitation, and presentation skills.

Responsibilities

• Build value-centered client relationships.
• Act as a strategic advisor to clients using industry knowledge.
• Lead development and execution of long-term account strategies.
• Analyze client health, usage, and outcomes to identify opportunities.
• Facilitate Executive Business Reviews (EBRs) and annual partnership reviews.
• Mentor Client Success team members.

Skills

Problem Solving

Relationship Building

Analytical Thinking

Strategic Thinking

Agility

CRM

Business acumen

Data and AI Fluency

Education

Bachelor's degree in Business, Sales, Marketing, Higher Education Leadership, or related discipline

Tools

Office 365

Job description

Ad Astra Information Systems, L.L.C. in Overland Park, KS is seeking a Senior Client Success Lead to drive strategic client outcomes as a trusted advisor across a portfolio of high-value accounts.

The Senior CSL mentors the Client Success team, develops scalable success plans, and collaborates with Product, Services, Marketing, and Leadership to align client objectives with product direction.