Senior Manager, Customer Success

Trimble Inc.; Alpharetta (GA); On-site; USD 115,000 - 162,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Paid time off

Job summary

Trimble Inc. is hiring a Manager, Customer Success - Strategic Accounts to lead a world-class team handling top-tier enterprise clients. You will shape the Strategic Account Model, drive adoption and retention, and partner with Sales, Product, and Services to ensure a cohesive customer experience.

You will manage executive relationships, oversee health metrics, and guide cross-functional teams globally. Requires 7+ years in customer success or related leadership in SaaS/enterprise tech.

Qualifications

• 7+ years in Customer Success, Account Management, or similar leadership within SaaS or enterprise tech.
• Experience managing strategic, enterprise-level accounts with emphasis on value, retention, and growth.
• Proven ability to engage senior executives and align cross-functional teams.

Responsibilities

• Lead a high-performing team of Strategic Customer Success Managers for complex enterprise accounts.
• Develop and refine the Strategic Accounts playbook to drive consistent, high-impact execution.
• Drive measurable outcomes in adoption, renewal, and portfolio growth across global accounts.
• Cultivate executive relationships and collaborate with Sales, Product, and Services for a cohesive customer experience.
• Monitor portfolio health using data and customer insights to mitigate risks and resolve escalations.

Skills

Customer Success leadership

Enterprise accounts

Executive engagement

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's degree or higher

Tools

Salesforce

Gainsight

G-Suite

Job description

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts!

Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic leader to build and inspire a world-class team, driving value and long-term retention for our global strategic accounts.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

AECO:

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will help define our Strategic Account Model and establish best practices for our top-tier strategic accounts, directly influencing customer adoption, expansion, and retention in the construction technology space. You will act as a key leader, building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.

Key Exciting Responsibilities:

• Lead, coach, and inspire a high-performing team of Strategic Customer Success Managers overseeing complex, enterprise-level customer relationships.

• Establish, operationalize, and continuously enhance the Strategic Accounts Customer Success playbook to drive consistent, high-impact account execution.

• Champion measurable business outcomes across customer adoption, value realization, renewal performance, and portfolio growth.

• Cultivate strong executive relationships and partner with cross-functional leadership across Sales, Product, and Services to deliver a cohesive customer experience.

• Proactively leverage data and customer insights to monitor portfolio health, mitigate risks, and resolve high-impact escalations.

Essential Skills & Experience:

• 7+ years of experience in Customer Success, Account Management, or a related customer-facing leadership function within SaaS or enterprise technology, including 4+ years leading teams.

• Proven experience managing strategic, enterprise-level accounts with demonstrated accountability for driving customer value, retention, and growth outcomes.

• Demonstrated success in engaging senior customer executives, building cross-functional alignment, and managing complex business relationships.

• Strong background in core Customer Success disciplines, including strategic account planning, health scoring, renewal forecasting, and risk management.

• Proficiency with key enterprise technologies such as Salesforce, Gainsight, and G-Suite.

Bonus Points For:

• Experience within the construction technology, AECO, or related industrial tech sectors.

• Global leadership background managing international customer-facing or professional services operations.

Logistics:

Location: Atlanta, GA; Westminster, CO; or Lake Oswego, OR (in office)

Travel Requirement:

30%

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You’ll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner:

Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation:

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$114,800.00-$162,000.00

Pay Rate Type

Salary

Bonus Eligible

No

Commission Eligible

No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

Equal Opportunity Employer

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance Governance Documents.

Our Mission

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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