Senior Strategic Account Manager - Hardtech Growth
mHUB
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Job summary
mHUB is seeking a Senior Strategic Account Manager for its Hardtech Development Services (HDS) team in Chicago. You will manage senior executive relationships, drive revenue growth through expansions, renewals, and upsell opportunities, and coordinate cross-functionally to deliver value beyond project delivery.
The role requires extensive experience in B2B services, ability to translate technical value into business outcomes, and a track record of sustaining long-term client partnerships.
Qualifications
- 8-15 years in customer success, account growth, strategic management, or post-sale revenue roles in B2B settings, ideally involving hardware or physical products.
- Proven success in expanding revenue within existing accounts.
- Expertise in managing complex, multi-stakeholder relationships and executive communication.
Responsibilities
- Own executive-level relationships with key customers across active and inactive engagement periods.
- Lead strategic check-ins, account reviews, and milestone-based progress reporting.
- Identify and pursue renewals, upsell opportunities, and repeat engagements.
- Represent client needs internally and balance advocacy with safeguarding internal resources.
- Translate client insights into actionable enhancements for service delivery and business value.
Skills
Tools
Job description
mHUB is seeking a Senior Strategic Account Manager for its Hardtech Development Services (HDS) team in Chicago. You will manage senior executive relationships, drive revenue growth through expansions, renewals, and upsell opportunities, and coordinate cross-functionally to deliver value beyond project delivery.
The role requires extensive experience in B2B services, ability to translate technical value into business outcomes, and a track record of sustaining long-term client partnerships.
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