Senior Strategic Account Manager

CSS; Glenview (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

CSS in Glenview, IL seeks a Senior Strategic Account Manager to maintain key client relationships and identify cross-sell, up-sell, and repeat business opportunities. You will work to resolve issues and ensure customer satisfaction while leading strategic account plans at named accounts.

You will coordinate with Global Accounts teams, manage renewals and projects, and drive value through critical stakeholder engagement. Strong communication and negotiation skills are essential.

Qualifications

• 5+ years sales experience as a strategic account manager.
• Experience managing multiple stakeholders and projects.
• Willingness to travel 25-50%.

Responsibilities

• Leads the development and execution of the strategic account plans at key, named accounts.
• Drives new business development. Researches, qualifies, contacts, presents and closes new clients in territory or market segment.
• Develops relationships with priority customer stakeholders and recommends value delivery.
• Liaison between field and Global Accounts teams for pursuing new agreements and increasing wallet-share.
• Maintains a pipeline of opportunities at named accounts, including renewals and projects.
• Communicates customer activity and renewal status to management.
• Leads solution development to address customer needs.
• Engages supplier sales resources to create solutions.
• Expert in strategic selling and provides pre/post-call coaching to branch sales team.

Skills

Strategic sales

Account management

Stakeholder management

Negotiation

Communication

Problem solving

CRM software

Travel flexibility

Lead generation

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

As a Senior Strategic Account Manager, you will maintain client relationships with key target accounts that have a major strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and work to resolve any issues or concerns and ensure customer satisfaction.

Responsibilities:

• Leads the development and execution of the strategic account plans at key, named accounts.
• Drives new business development. Will research, qualify, contact, present and close new clients based on an assigned territory or market segment.
• Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
• Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
• Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
• Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
• Leads solution development efforts that best address customer needs.
• Engages supplier sales resources to enlist their support and create solutions.
• Expert in strategic selling and takes the lead in high level sales engagements. Provides pre and post-call coaching to branch sales team.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree preferred.
• 5+ years proven sales experience as a strategic account manager of large account portfolios
• Experience managing multiple stakeholders and projects.
• History of success maintaining and developing key relationships.
• Success in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
• Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
• Strong negotiation and problem-solving skills.
• Proficiency with CRM software and Microsoft Office.
• Self-starter and able to work efficiently under pressure.
• Ability to travel 25%-50%.

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